Terms of Service - auditprepfx
Effective Date: 2025
Introduction
Welcome to auditprepfx (auditprepfx.com). These terms govern your use of our platform and services.
Company Information
auditprepfx
International Committee of the Red Cross
19 Avenue de la Paix
1202 Geneva, Switzerland
Phone: +41769300021
Business ID: CHE-604.102.544
1. Service Offerings
1.1 Advisory Services
Our advisory services include professional guidance on readiness assessments and compliance support. All sessions are delivered by qualified experts.
1.2 Info Products
We offer digital courses and materials designed to enhance audit preparation knowledge. Access is provided upon confirmation of purchase.
1.3 Goods
Physical items such as guides and workbooks are shipped to addresses provided at checkout.
2. Refund and Reimbursement Policy
We are committed to fair practice and clear terms regarding reimbursements. Below is an outline by offering type.
2.1 Advisory Services
Clients may cancel advisory sessions up to 48 hours before the scheduled time to receive a full reimbursement of payments made. Requests received less than 48 hours before are not eligible for reimbursement due to resource allocation. All valid reimbursements are processed within 10 business days to the original payment method.
2.2 Info Products
Digital materials are eligible for reimbursement within 7 days of access if less than 50% of the content has been consumed or downloaded. To request a reimbursement, Contact Us. Approved requests are handled within 10 business days.
2.3 Goods
Physical products may be sent back within 14 days of delivery in unused condition. Shipping costs for sending items back are the responsibility of the customer unless the item is defective. Reimbursements are issued after receipt and inspection of the sent-back items, within 10 business days.
3. Rescheduling of Services
Advisory sessions may be rescheduled once at no extra charge if notice is given at least 48 hours in advance. Rescheduling requests should be submitted via Contact Us.
4. Non-Reimbursable Cases
Cancellations made after session start, or full consumption of digital materials beyond the threshold, cannot be reimbursed. This policy ensures fair management of expert time and resource commitments.
5. Contact Information
For any questions about these terms or to submit requests, please Contact Us.